Executing Installation, re-fixing, PM Service and / or repair on customer product in-house or in Company’s service center/ Depot. Should be experienced in modifications / retrofits of equipment to existing systems. At times need basic to provide in depth troubleshooting via phone with customers in the field.
Carry out emergoncy corrective maintenance in the field, should be well versed with handling various products, Probing & work related Equipments, in-depth knowledge n troubleshooting in HVAC, Split & RAC, Tools and peripheral equipments.
Service Targets both in service work related through RTAT – achieve goal of RTAT of 90% of calls in 48 hours, Re job / callbacks less than 3%.
Financial objectives to be achieved by ensuring timely execution, updating TAB same time /Real time, Issuing quotes, Cash receipts, delivery note, etc. (Invoicing / Billing and collection; monitor expenditures, Provide technical support to all Customers distriautors, dealers & hypermarkets.
Report Quality issues to Immediate Supervisor and follow through on corrective actions.
Accuratety and in a timely manner complete all paperwork/ on TAB calls/orders (job card fillings, signatures) associated with trips and in house repairs. Maintain customer confidence and protect operations by keeping information confidential.
Provide support to spare parts section regarding identification of repair parts Issues for customer spare parts orders. (FFSR based on consumption to Order) Ensure availability of Spares and services by confirming with stores; Informing & maintaining inventories with required spare part details as well as buffer stocks in kit on the company vehicle. Assist service operaticns with identification of warranty vs. non-warranty issues. Informing supervisor of service related issues in their area and coordinate any service leads with the appropriate Solution.
Adhere to safety standards in the field and at customer locations as well as Office premises at all limes. Protect fellow employees and customers by providing a safe and clean workshop environment, follow all safety rules. Contribute to team effort by accomplishing related results as needed.
Maintain professional and technical knowledge by attending educational workshops and trainings. Request & enroll for Training in-house and on-site training for both Theory, on hands & communication skills improvement.
Develop Product solutions by studying information needs; conferring with customers; studying technical catalogues, data services, and work processes; investigating problem areas; following the product development circulars, etc.
Maintain vehicle by following policies and procedures, completing proper documentation, and completing by complying to service schedules.
Providing information by collecting data, take pictures & record in TAB for further analyzing and summarizing development and service issues.
Load and unload vehicles with equipment from customer location to service depot, safe keeping company property & customer property, safely drive to and from service depot/ service office to customer location & on field calls within the Country.
EXPERIENCE: 4 – 5 Years in related industry
EDUCATION: 12th pass, I.T.I/Technical course in HVAC preferred
SKILLS:
Should be able to communicate clearly in English.
Ability to speak Arabic would be an added advantage.
Should possess basic phone etiquettes
WORK HOURS: 46 Hours per week
Send your updated CV along with a covering letter to: [email protected]
